29 June 2011
United Lincolnshire Hospitals NHS Trust Selects Jayex QI Interactive Patient Survey and Information Management Kiosk
Jayex's QI Touch Screen Solution Enables the Trust to Instantly Review Patient Feedback to Assist in the Delivery of High-Quality Patient Centred Care.
Jayex, the healthcare display technology specialist, http://www.jaxex.com today announces that United Lincolnshire NHS Trust (ULHT) has selected Jayex's QI Interactive survey and patient information management kiosk to provide real-time feedback from its patients http://www.jayex.com/case-studies/lincolnshire-nhs-case-study.html. United Lincolnshire NHS Trust aims to utilise patient feedback to improve service delivery, review patient wait-times and plan for service redesign where necessary. The survey and patient information management touch screen solution allows patients to immediately feedback on their visit at the Trust whilst awaiting discharge.
The recent whitepaper - Liberating the NHS - outlined plans to revolutionise the NHS through the use of information to ensure patients receive high-quality patient care. With that in mind, healthcare organisations must consider ways of gathering feedback from patients to measure current performance, identify areas which require improvement and highlight examples where a department or clinician has excelled in order to promote best-practice across the local health economy.
United Lincolnshire Hospitals NHS Trust invests each year in improving clinical services by replacing and upgrading medical equipment, modernising its estate and facilities and improving the information and technology infrastructure. In an average year, ULHT treats more than 180,000 accident and emergency patients, nearly half a million outpatients and almost 100,000 inpatients. As part of ULHT's bid to modernise its facilities and enhance service wholly centred on the visiting patients, UHLT realised the best way to deliver this objective was through direct patient feedback.
Dr. Michael Oko, head of department for ENT surgery, general surgery and sleep service at United Lincolnshire Hospitals NHS Trust, comments on the importance of receiving patient feedback, "With the NHS undergoing significant reform, healthcare organisations are required to deliver efficiency savings whilst simultaneously improving the services delivered by clinicians to the patient. In addition, the introduction of medical revalidation demands that healthcare organisations, clinicians and GPs holding registration with a licence to practise will have to demonstrate to the General Medical Council (GMC) that they are fit to practise and complying with the relevant professional standards. An essential part of the revalidation process is measuring patient feedback and healthcare organisations must deploy the tools that will enable them to gather feedback and measure performance in advance of revalidation."
To read the entire article visit: http://www.jayex.com/case-studies/lincolnshire-nhs-case-study.html
For further information, please contact:
Bob Marsh
Director
Jayex Limited
Tel: +44(0)20-8838-6222