Harmoni has grown out of a west London GP co-operative set up in 1996, and our core business is the delivery of urgent care.
We are the largest independent provider of urgent care services to the NHS, with our clinical contact centres, NHS 111 and face-to-face unscheduled care services covering over eight million patients. Our offender healthcare division provides health care services to five prisons, three sexual assault referral centres and a forensic suite.
Out of Hours services
Harmoni has over 15 years experience of delivering GP out of hours services across England. We were one of the first providers to set up an NHS exemplar site, based in West London, and have become the largest provider of out of hours services in the country covering over eight million patients and working with over 20 Primary Care Trusts.
NHS 111 services
In 2010 the government outlined its plans to introduce a country-wide, single three digit telephone number for patients to call with their urgent healthcare needs. This new number - 111 - will improve and simplify access to non-emergency healthcare for patients by providing access to a full range of services including referrals into community, primary and secondary care services. The service aims to both enable the best outcome for the patient as well as deliver an improved patient experience.
Harmoni is currently delivering two NHS 111 services based in Hillingdon and Croydon, and is pre go-live for the NHS 111 services in Bath, Brent, Brighton and Hove, Bristol, Ealing, East Sussex, Harrow, Hastings and Rother, Hounslow, Kent, Medway, North East Somerset, North Somerset, Richmond and Kingston, South Gloucestershire, Suffolk, Surrey, Swindon, Wandsworth, West Sussex and Wiltshire.
Single point of access services
Harmoni's single point of access services manage the urgent referrals from GPs and other healthcare professionals for patients with unscheduled care needs. A single point of access service takes the administrative demands off GPs and other NHS professionals whilst ensuring patients use the most appropriate care pathway.
Referral management centres
The elective referral management service provides seamless management of locally defined pathways, ensuring the patient is seen in the most appropriate setting. The service is the single point of entry into the local healthcare system for scheduled GP referrals to hospital or other agreed dispositions such as Tier 2 or CAT services. The service also manages hospital consultant to consultant referrals.
Harmoni’s HERMES service in the South East Coast region manages all unscheduled care in East Sussex Downs and Weald, Brighton and Hove, and Hasting and Rother, providing cover for 750,000 patients. The service is led by clinicians who have an advanced understanding of the community services available, therefore ensuring patients receive the right care in the right place.
GP led Health Centres
Harmoni delivers a number of GP-led health centres in line with the Department of Health strategy to improve access to primary care services. These offer 8a.m. to 8p.m. access, 365 days a year to patients registered with the service, as well as to walk-in patients.
Working in partnership with local GPs, Harmoni currently delivers GP-led health centres in North Somerset, North East Essex and Stoke which went live in 2009.
Offender healthcare
Harmoni’s offender healthcare division specialises in both the provision and facilitation of large scale, integrated offender healthcare services throughout the UK.
We aim to deliver evidence based, patient focused and integrated healthcare to those that are either victims of crime or are within the judicial system. We have a passion for reforming prisons, secure hospitals and custody healthcare, and treat all patients with dignity and respect through a professional, compassionate and caring approach.
For further information, please visit www.harmoni.co.uk